Shipping/Returns Policy
Shipping Policy
- All orders of $49.99 or more receive free ground shipping within the United States.
- All orders of $119.99 or more recieve free express shipping within the United States.
- Please note that we generally ship all orders received before 12:00 PM EST on the same day and all orders received after 12:00 PM EST are subjected to ship next day. There may be shipping delays during any holiday season.
- We do not ship on Weekends, so any orders received after 12:00 PM EST Friday will ship on Monday.
- We currently do not support international orders. Only United States shipping and billing addresses are accepted; non- U.S. addresses will not be accepted. We do not accept NON-United States bank accounts or credit cards. If you try and place an order, it may put a hold on your account and return the funds within 48 hours.
Return Policy
If purchased from a retailer, the customer must return the item purchased to the store where purchased pursuant to the terms of the retailers return policies. The Genius Brand will accept returns of merchandise purchased directly from Genius (online or phone) only when the following conditions are satisfied:
Apparel: To be considered for reimbursement, apparel must be unworn and unwashed with all original tags and labels attached to the item.
Accessories: To be considered for reimbursement, accessories must be unworn and unwashed with all original tags and labels attached to the item in the original packaging.
Dietary Supplements: To be considered for reimbursement, you may return any item purchased from The Genius Brand for any reason within ninety (90) days of purchase. For online and catalog orders, the product ship date is the date of purchase. You will receive a full refund in the original form of payment.
For the fastest return processing, please contact us with your return order details at https://thegeniusbrand.com/pages/contact-us once you've mailed your return shipment.
Please allow 2 billing cycles for the refund credit to appear on your credit card statement. The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.
For the fastest return processing, please contact us with your return order details at https://thegeniusbrand.com/pages/contact-us once you've mailed your return shipment.
Please allow 2 billing cycles for the refund credit to appear on your credit card statement. The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.
How to Return an Item In Order To Receive Reimbursement
Please put the merchandise to be returned in the box in which it was received, if available.
Include the original packing slip to ensure accurate processing for the item(s) being returned.
Write “RETURN” on the top of the packing slip and specify what items are to be returned from the original order.
Address the Box to:
1720 Peachtree Industrial Blvd Suite A,
Buford, GA 30518
Ship using the carrier of your choice.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.