If purchased from a retailer, the customer must return the item purchased to the store where purchased pursuant to the terms of the retailers return policies. The Genius Brand will accept returns of merchandise purchased directly from Genius (online or phone) only when the following conditions are satisfied:
Apparel: To be considered for reimbursement, apparel must be unworn and unwashed with all original tags and labels attached to the item.
For the fastest return processing, please contact us with your return order details at https://thegeniusbrand.com/pages/contact-us once you've mailed your return shipment.
Please allow 2 billing cycles for the refund credit to appear on your credit card statement. The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.